Middle Tennessee home with an asphalt shingle roof

Privacy Policy

Overview

Roof Commander, LLC respects your privacy. This policy explains what information we collect through roofcommander.net, how we use it, and the choices you have. We do not sell your personal information.

Information You Provide

If you engage us for work, we may additionally collect information necessary to perform that work and to assist with an insurance claim, which can include your insurance carrier name, claim number, policy information you choose to share, and photographs of your property and its condition.

Information Collected Automatically

When you visit this website, certain information is collected automatically, including your IP address, browser type and version, device type, operating system, pages viewed, time spent on pages, the referring website, and the date and time of your visit.

We also capture UTM parameters from the URL when present. These identify which advertisement, campaign, or referral source brought you to the site, and they help us understand which marketing efforts are working.

Cookies and Analytics

This website uses cookies and similar technologies. We use Google Analytics 4 to understand how visitors use the site in aggregate. Google Analytics may set cookies and collect information as described in Google's own privacy policy.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect how parts of this website function.

How We Use Your Information

We use information to: respond to your inquiry and schedule an inspection or service; prepare estimates and perform contracted work; assist with documentation and communication related to a property insurance claim, where you have engaged us for that purpose; send project updates, invoices, and follow up communication; improve our website and understand which marketing sources generate inquiries; and comply with legal, tax, and insurance obligations.

How We Share Information

We do not sell or rent your personal information.

Text Messaging

If you contact us by text or provide a mobile number, we may respond by text regarding your inquiry or project. Message and data rates may apply. You can opt out of text communication at any time by telling us to stop.

Data Retention

We retain project records, contracts, invoices, inspection photographs, and claim related documentation for as long as necessary to fulfill the purposes described here, to honor warranty obligations, and to satisfy legal, tax, and insurance requirements. Inquiry information from people who do not become customers is retained for a reasonable period and then removed.

Security

We take reasonable measures to protect the information we hold. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access to the personal information we hold about you, request correction of inaccurate information, request deletion of information we are not required to retain, and opt out of marketing communication at any time. Contact us using the details below and we will respond within a reasonable time.

Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted, and the date at the top of this page reflects the most recent revision.